Please read the following terms & conditions carefully. These terms & conditions apply to anyone starting an TEFL Fullcircle Online Course. These terms and conditions are a contract between you (trainee) and TEFL Fullcircle Ltd.
All online courses are provided by TEFL Fullcircle Ltd, 27 Old Gloucester Street, London, WC1N 3AX (Registered company 9874538)
Data Sharing Across Our Group Companies
By completing a purchase, form, or quiz on our platform, you agree that TEFL Fullcircle Holdings Ltd, including its subsidiaries TEFL Fullcircle Ltd and Enjoy TEFL Ltd, may share your email address and personal details across these entities. This allows us to provide better services, improve our offerings, and communicate with you regarding relevant updates, promotions, and opportunities across our group.
If you do not wish to have your data shared, please contact us at support@stage.teflfullcircle.com to opt out.
Sharing of Personal Information
TEFL Fullcircle Holdings Ltd, as the parent company of TEFL Fullcircle Ltd and Enjoy TEFL Ltd, may share your personal information, including but not limited to your name, email address, and purchase history, with these subsidiaries. This sharing is for the purpose of delivering relevant services, promotional offers, and enhancing your experience across all our brands.
We ensure that your data is handled securely and in compliance with applicable data protection regulations. If you wish to opt out of this data sharing, please contact us at support@stage.teflfullcircle.com
Terms of Use:
This website is owned and operated by TEFL Fullcircle Ltd. All intellectual property rights, including copyright in all content and communication belongs to TEFL Fullcircle Ltd. By reading the Terms of Use you are agreeing that the content and property of TEFL Fullcircle Ltd cannot be copied, reproduced, modified, stored, redistributed or exploited commercially in any way without permission from TEFL Fullcircle Ltd.
Terms of Use of this Website:
TEFL Fullcircle may change the content, which includes prices, offers and content at any time. We do not provide a warranty or guarantee of its accuracy, completeness, suitability, timeliness or performance of information or content in the website. If there are errors in the information provided in the content of the website we expressly exclude liability for these inaccuracies to the fullest extent that the law permits.
You can use any of the information or content at your own risk for which TEFL Fullcircle Ltd will not be liable. It will be your responsibility to ensure that any products you purchase are suitable to your current requirements.
All materials, which include copy, content, images, layout, graphics, design and appearance belong to TEFL Fullcircle Ltd.
Any breach of these terms may result in a criminal offense being committed.
This website contains links to other websites and these links are provided to enable the user a convenient way to access additional information.
Definition of Online Courses:
160-Hour Advanced Online TEFL Course
120-Hour Advanced Online TEFL Course
All of the online courses in the website are provided by TEFL Fullcircle Ltd and are subject to the following conditions:
1. Course Requirements:
By starting the TEFL Fullcircle Online course you (the student) confirm that you meet the following minimum requirements of the course.
1. All of the courses provided by TEFL Fullcircle Ltd are taught in English.
1.1 All customers of the following courses,
120-Hour Advanced Online TEFL Course,
160-Hour Advanced Online TEFL Course,
must be at least 15 years old at the time of booking.
1.2 All customers must have a competent native level of English and possess a reasonable competence in English language reading, writing and speaking skills.
1.3 All candidates must have the ability to take advice from tutors and from peers and have the capability to make improvements to their result if required.
1.4 All non-native English Language speaking candidates must have a minimum qualification of a Cambridge Certificate in Advanced English (CAE) or equivalent.
By making a booking with TEFL Fullcircle it is assumed that the candidate satisfies the above conditions and is deemed to have a competent level of English. The candidate, by making a booking, takes full responsibility in determining whether the course is suitable for their level of English. TEFL Fullcircle takes no responsibility if the candidate is unable to complete and pass the course.
It is very important that your correct name and date of birth is entered during checkout and also checked when logging in for the first time. We also require a learner to email support@stage.teflfullcircle.com with their full name, date of birth and suitable ID within 48 hours of registration. Please let us know immediately if you need to amend your name. For the Level 5 TEFL Diploma if your full name as it appears on your passport is not updated at the time of first log on then a charge of £30 GBP will be applied for a name change at the time of registration with the Ofqual Provider.
1.5 If TEFL Fullcircle feels at any point during the course that the candidates level is below a sufficient level, as per the conditions, TEFL Fullcircle will forward their concerns to the Director of Studies. If the tutor and the Director of studies believes the candidate to be below a sufficient level TEFL Fullcircle reserves the right to fail the candidate.
1.6 Before purchasing any of the TEFL Fullcircle online courses you should contact a member of staff and check whether you are suitable for the courses. Please contact a member of staff to check your level of English language and suitability for the course.
1.7 TEFL Fullcircle does not accept any liability for any losses, costs or expenses incurred by or on behalf of a candidate in connection with a candidate?™s insufficient language ability.
1.8 It should be noted that by purchasing an Online TEFL Fullcircle course does not mean that a candidate will be guaranteed a pass. TEFL Fullcircle reserves the right to fail a students if they do not meet the minimum requirements of the course.
1.9 The Student will make a full declaration of any information deemed to be relevant by TEFL Fullcircle Ltd.
1.10 The Student agrees to follow any of the policies and regulations set down by TEFL Fullcircle Ltd.
2. How to make a booking:
2.1 Booking can be made online on our website www.teflfullcircle.com . The person making the booking must be at least 15 years old and by paying for the course accepts the terms and conditions. TEFL Fullcircle states that by paying for a booking you have read the terms and conditions. You are also responsible for the accuracy of your personal details. TEFL Fullcircle Ltd will only deal with you in the event of cancellations or disputes.
2.2 You must make full payment at the time of booking. TEFL Fullcircle Ltd does not accept deposit or partial payments or installment payments. All payments not made with a debit card will be subject to a fee. Once your booking has been accepted you will receive an invoice within 24 hours from the time of purchase. Once that invoice has been generated a contract exists between you and TEFL Fullcircle Ltd and all terms and conditions apply. Once you have received this invoice please go ahead and check it and inform us of any changes to personal details and contact information.
2.3 Once TEFL Fullcircle Ltd has received you payment for the course TEFL Fullcircle will email you a login username and password with 24 hours to allow you to access the course.
3. Price of Courses:
3.1 All prices that are advertised on our website are correct at the time of booking. However, TEFL Fullcircle reserves the right and discretion to change our prices at any time. Please check our website for up-to-date prices and special offers before you book.
3.2 Once you have paid for a course you will be sent email confirmation with 24 hours of payment. If you do not receive an email then please contact us at support@stage.teflfullcircle.com
3.3 TEFL Fullcircle reserves the right to change any of its prices at any time.
3.4 Subscription Payment of ?44.99 or other promotional prices, for the Professional 200 Hour Level 5 TEFL. If you are paying 6 payments of ?44.99 or other promotional prices, then we will be unable to award the Level 5 Certificate until the course has been paid in full. TEFL Fullcircle has the right to withhold a certificate until the learner has paid in full.
3.5 For any customers using Klarna payments TEFL Fullcircle has the right to withhold a learners’s certificate until they have paid in full.
4. Procedure for changing or cancelling a booking:
4.1 Cooling off Period:
Under the Consumer Protection (Distance Selling) Regulation 2000 you the consumer have the legal right to cancel the contract between you and TEFL Fullcircle Ltd during the period of 14 days from date of the issue of the confirmation invoice, which is when the contract starts. This is known as the cooling off period you decide to cancel the course within this cooling off period then you must inform us within the 14 days of the confirmation invoice. Once we receive your written cancellation, in form of an email we will refund your course fees within 30 days.
Once you have completed the cooling off period of 14 days you will be under the full cancellation conditions of courses which are 100% non refundable.
If you login to the Course you will be deemed to have started the course and will no longer be able to get a full refund, even if it within the 14 day period. Please note that our Fullcircle Coach Ai is non refundable once added to the platform.
However, if you need to change the start date of a course for any other reason, our Director of Studies will consider this, and you will be able to change the start date for a fee of ?30 if agreed by our Director of Studies.
4.2 You must inform us of your intent to cancel by writing to contact@stage.teflfullcircle.com in the form of an email.
4.3 Once we have received your written cancellation letter we will refund you within 30 days of receiving your letter and deduct any credit card surcharge, if applicable.
4.4 Once you have cancelled you booking your login details will be cancelled immediately.
5. Time Period for the completion of courses
5.1 Online TEFL Course
TEFL Fullcircle Online 160-hour Course 180 days
TEFL Fullcircle Online 120-hour Course 180 days
All students have 180 days for the Online TEFL courses. This begins when a student enters their username and password.
5.2 Extension:
Online TEFL Course:
If you fail to complete the course in 6 months then you may extend the course by paying a change fee as follows. You may do this as many times as you feel necessary *. For courses that have exceeded 12 months, a learner’s platform will be archived. To retrieve a Certificate there will be a charge applied using the extension price points. The minimum charge will be ?9.99.
1 week – £9.99 – $14.99
1 month – £19.99 – $29.99
3 month – £24.99 – $37.50
Lifetime Extension – ?39.99 – $59.99
TEFL Fullcircle reserves the right to remove any user’s dashboard if the account has not been logged into for at least 12 months.
Please contact us at support@stage.teflfullcircle.com if you need to discuss any extensions.
6. How to pass the course?
6.1 Please note that passing the course only applies to the Online TEFL Course.
6.2 By purchasing a course does not automatically guarantee that you will pass the course. If you fail to meet the requirements of passing a course then TEFL Fullcircle reserves the right to fail you.
To pass the course you must satisfy the following requirements:
6.3 You will be given unlimited attempts with the automatically check tests during Modules 1-26. In order to pass these tests and move from one module to another you must achieve a pass rate of 80%. You can have as many attempts as you like to complete Modules 1-26 with your 180-day course period.
6.4 Once you have completed Module 1-26 you must then pass the Assessment section. The assessment section comprises of an examination, and 2 written pieces of work. You must achieve a pass mark of at least 75% in all 3 assessments and you will be given 3 attempts to take each part of the course.
6.5 In terms of the 2 written pieces of work you will be given 3 attempts to pass. Please allow 10 working days for marking to be completed. Each time you submit a piece of work it will count a 1 attempt. At each attempt written feedback and suggestions will be given by a tutor. You may then submit a further 2 attempts. If at the end of 3 attempts your work is still not deemed to be at a satisfactory level you will fail the course. You will be informed in writing of any failure to complete the course within 14 days of the fail.
6.6 Once you have been awarded a fail then you will not be entitled to a refund and will not be accepted onto any further TEFL courses without first having communicated with the Director of Studies.
6.7 Our tutors reserve the right to fail a student if a student is not meeting the standards of the course in terms of learning, English language ability or plagiarism.
7. Plagiarism and Academic Integrity
7.1 All submitted work must be the student’s own original effort. Plagiarism, which includes but is not limited to copying text from other students, books, online sources, or AI-generated outputs without proper acknowledgment, is strictly prohibited.
7.2 If any student is found to have plagiarised, they will be issued one formal written warning. Any further incidents will result in automatic failure of the course without refund.
7.3 Plagiarism detection software and manual checks may be used at the discretion of TEFL Fullcircle tutors or the Director of Studies.
7.4 Students are responsible for ensuring that any quoted material is clearly referenced and that all sources are properly acknowledged.
8. Use of Artificial Intelligence (AI) Tools
8.1 While AI tools such as ChatGPT, translation software, and grammar checkers may be used for idea generation and language refinement, they must not be used to produce entire assignments or assessments on behalf of the student.
8.2 Any work that is determined to be primarily generated by AI without substantial modification or personal input will be treated as plagiarism under Clause 7.
8.3 Students must be able to explain, elaborate on, and justify any submitted work if requested by a tutor. Failure to do so may result in a fail grade for that assessment.
8. Certificates:
8.1 Every student who passes the 160-hour, 120-hour will receive a PDF copy of the TEFL Fullcircle Certificate by email within 10 working days of passing the TEFL Course.
8.2 If you would like to receive a hard copy of your certificate then there is a charge of ?9.99 or $14.99 for 1 Certificate.
The charge of ?9.99 or $14.99 is NOT inclusive of delivery costs to the USA, UK and Rest of World.?
We make the following Postage Charges:?
UK Tracked ?9.99
Worldwide Tracked ?14.99
UK Standard ?4.99
Worldwide Standard ?4.99
If you need your certificate sending to a country outside of the USA or UK then please get in touch for a quote.
We partner with FEDEX and also have a Track and Trace Service. You are able to make payment on the website for a delivery outside of the USA or UK.
If you would like a hard copy of the 120 Hour or 160 Hour the charge is £19.99 . TEFL Fullcircle will do everything possible to make sure that you receive your certificate within 30 days of passing the course.
However, we do not take any responsibility for any postal service problems, which might delay your certificate and we do not take responsibility for a lost certificate due to in-country postal problems. We can provide proof that the Certificate was sent to your confirmed postal address. This covers all geographic locations.
8.3 TEFL Fullcircle will supply you with a new certificate in the event of loss or damage for a fee of ?19.99 or $29.99.
9 a). Appeals Process
9.1 Students who believe that an assessment result, course decision, or disciplinary action is unfair may lodge a formal appeal.
9.2 Appeals must be submitted in writing to support@stage.teflfullcircle.com within 14 days of receiving the assessment result or disciplinary notice.
9.3 Appeals will be reviewed by the Director of Studies, whose decision will be final.
9.4 Students should provide evidence or specific reasons for their appeal; appeals without sufficient grounds may be rejected without further review.
9 b). System Maintenance and Upgrades
At certain times our systems and software programs will be updated. In the event of an update will we endeavor to do this work as quickly as possible. However, if our systems are not working for a period longer than 72 hours then will allow our candidates to extend their course for no more than 72 hours.
Clause 9 is not limited to just System Maintainence and Upgrades. It should be noted that no refund will be given for the unavailability of the website lasting up to 72 Hours. However, if our systems are not working for a period longer than 72 hours then we will allow our candidates to extend their course for no more than 72 hours.
10. Limitation of Liability
TEFL Fullcircle does not accept any liability for any loss or additional expense caused by delay or disruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure. Such losses or additional expenses are your responsibility. Force majeure represents unusual or unforeseeable circumstances, which include: war, terrorist activities, riots, natural disasters or nuclear disasters such as fire, flood or adverse weather conditions.
11. Complaints
If at any time you are unhappy with the TEFL Fullcircle service then please contact us immediately at support@teflfullcicrle.com and we will endeavor to respond as quickly as possible but no more than 30 days following the receipt of your complaint.
13. Accuracy of Marketing Materials
TEFL Fullcircle makes every effort to ensure that the marketing material in our website is up to date and accurate. We take no responsibility for any information that is deemed incorrect and we will endeavor to do our best to inform you of any changes to the course. We reserve the right to change any of the information in our website at any time we feel appropriate.
14. The Law and its Jurisdiction:
These terms and conditions and any dispute or claim arising out of and in connection with them or their subject matter (including no contractual disputes or claims) shall be governed by and shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.
15.Third Party Rights:
A person that has no connection to the course shall have no rights in the contract.
16. Changes to Terms and Conditions:
TEFL Fullcircle reserves the right to change any of these conditions at any time deemed necessary to reflect current market and economic conditions.
17. Severance:
If any party finds any of the terms and conditions in this document to be deemed illegal, invalid or unenforceable then these parts will be deleted while the other parts of the terms and conditions will be deemed valid.
18. The Course:
The Course and the relevant login details are solely for your use. Another party cannot use these details.
19. Acceptance of these terms and conditions:
By reading these terms and conditions, verbally agreeing on the telephone or making payment on the website you are accepting all terms and conditions of TEFL Fullcircle Ltd.
20. Contact:
All disputes, complaints and changes can be made in writing to support@stage.teflfullcircle.com
Please be aware that we do our best to respond to contact emails as quickly as possible. This includes emails sent to us and any of the forms on our website. We have very high customer service expectations and will endeavour to reply to your contact email within 24 – 48 Hours after receipt of your email. We would also like to make you aware that sometimes spam filters do not allow our emails into your system. Please check your junk/spam folders and the settings on your Email Client. TEFL Fullcircle does not take responsibility for you not receiving emails due to filters/junk or spam folders on your Email Client.
We often experience very high call volumes and we would like to make it clear that if we cannot answer your telephone call we ask that you contact us by email and we will endeavour to get back to you by email within 24-48 Hours after receiving your email.
21. Controlling your Personal Information:
Please be aware that you as an individual can choose to allow your personal information to be used by businesses at any time. You can manage your preferences and computer systems to disable setting on your personal computer.
22. The TEFL Fullcircle Commitment:
22.1 TEFL Fullcircle has a commitment to help you get the most from your Online TEFL Course. Our tutors are here to help you by giving you constructive feedback and advice.
22.2 Any queries will be dealt with within 48 hours of receipt.
22.4 We will give you a grade for you course within 10 working days of the completion of the course.
22.5 TEFL Fullcircle operates an equal opportunities policy.
23. Once you accept the following Terms and Conditions you enter into a contract between TEFL Fullcircle Ltd and yourself.
TEFL Fullcircle Ltd reserves the right to change any of the content, material, prices, offers or time period of the courses at any time. We advise you to read and accept the terms and conditions at the time of booking.
24. Device Requirements:
Our website can be viewed on mobile, tablet and pc formats. If you are having any problems viewing our website then please contact us at support@stage.teflfullcircle.com
25. Copyright:
All material on this website is owned by TEFL Fullcircle Ltd. This includes all material, video and audio, graphics, content, design, appearance. As per the Terms and Conditions no material on this website or related courses can be copied or reused by anyone with out the permission of TEFL Fullcircle Ltd.
Terms and Conditions for TEFL Fullcircle Jobs
The following terms and conditions apply to you, the applicant, if you accept a position in a destination country. This contract is between you, TEFL Fullcircle Ltd and our in country partners.
By accepting the following terms and conditions you are entering into a contract with TEFL Fullcircle and our in country partners.
TEFL Fullcircle is acting as an Employment Agent as per the “The Conduct of Employment Agencies and Employment Business Regulations 2003. “
All services in regard to overseas jobs are provided by TEFL Fullcircle Ltd, 27 Old Gloucester Street, London, WC1N 3AX (Registered company 9874538)
Terms of Use:
This website is owned and operated by TEFL Fullcircle Ltd. All intellectual property rights, including copyright in all content and communication belongs to TEFL Fullcircle Ltd. By reading the Terms of Use you are agreeing that the content and property of TEFL Fullcircle Ltd cannot be copied, reproduced, modified, stored, redistributed or exploited commercially in any way without permission from TEFL Fullcircle Ltd.
Terms of Use of this Website:
TEFL Fullcircle may change the content, which includes prices, offers and content at any time. We do not provide a warranty or guarantee of its accuracy, completeness, suitability, timeliness or performance of information or content in the website. If there are errors in the information provided in the content of the website we expressly exclude liability for these inaccuracies to the fullest extent that the law permits.
You can use any of the information or content at your own risk for which TEFL Fullcircle Ltd will not be liable. It will be your responsibility to ensure that any products you purchase are suitable to your current requirements.
All materials, which include copy, content, images, layout, graphics, design and appearance belong to TEFL Fullcircle Ltd.
Any breach of these terms may result in a criminal offense being committed.
This website contains links to other websites and these links are provided to enable the user a convenient way to access additional information.
1. Are you Eligible to enter into this contract?
1.1 You must be 18 years of age at the time of the commencement of your position.
1.2 You must be a native English speaker or hold a Cambridge Advanced Education (CAE) qualification or similar. You must have informed our in-country partners of your qualifications if you are not a native English speaker.
1.3 You must complete a 120 Hour TEFL Qualification before you start your contract. This does not have to be with TEFL Fullcircle Ltd.
1.4 You must complete a police check from your home country to be able to start your position overseas.
1.5 You must make sure that you obtain suitable travel insurance for the duration of your trip.
1.6 Our in-country partners will give you a complete checklist of documents you must obtain prior to arrival of the contract.
1.7 The in-country partner and TEFL Fullcircle reserve the right to cancel your appointment at any time if you fail to produce the correct documentation, with hold any information or falsify your documents from them, while taking part in the recruitment process.
1.8 If you decide to accept a position with TEFL Fullcircle and one of its in-country partners you must abide by their code of conduct. You will also be expected to abide by the schools code of conduct while working with them.
1.9 TEFL Fullcircle and its in country partners accept no liability for any problems, which might arise during your contract.
1.10 You must make every effort to complete your contract with the school and must be fit and healthy to accept the position. If you have any pre-existing conditions you must get written position from your doctor to allow you to work and travel.
1.11 You must make every effort to meet all your responsibilities as a teacher, while completing your contract and complete any duties, which the school requires of you in your line of employment, which will be agreed in the contract of employment.
1.12 If you fail to produce any documents or with hold any information then TEFL Fullcircle and its in-country partners reserve the right to terminate your contract.
2. The Responsibilities of TEFL Fullcircle and its in-country partners:
TEFL Fullcircle agrees to provide the following:
2.1 A 120 hour Online TEFL Certificate if the candidate requires it.
2.2 To liaise with our in country partners to assist in the processing of your CV and Photograph to an enable an application to be made.
2.3 General advice to assist you in the recruitment process.
2.4 To assist with the suitability of a potential candidate during the initial application procedure.
Our in country partners agree to the following:
2.5 Our in country partners will provide you with the outcome of your initial application and inform you whether the school has accepted or rejected your application. Successful applications involve having the correct documents and passing the interview stage of the process. Please bear in mind that there might be a number of candidates applying for the same roles. Our in country partners can never guarantee you an employment contract.
2.6 Our in country partners will guide you through the employment process explaining which documents will be required.
2.7 Our in country partners will liaise with your school to facilitate an airport pick-up and assistance with settling in to your new role. If accommodation is included then your school will help you with your arrival.
2.8 Our in country partners will assist you with any problems that might arise during your contract of employment with your school.
3. The responsibilities of you the applicant:
3.1 It is your responsibility to obtain the necessary documentation and health checks if required. You must also incur any of the costs involved in this process. This includes the cost of your visa. You must also provide the relevant documentation within the time frame specified by our in country partners.
3.2 You must complete all applications with TEFL Fullcircle, in country partners and schools truthfully and accurately. If you fail to complete the application process truthfully and falsify documents in any way, then our in country partners will terminate your application.
3.3 You must complete an TEFL Fullcircle 120-hour Online Course or the equivalent before the commencement of your contract.
3.4 Unless specified in the contract you are solely responsible for your flights to the destination country. You must also ensure that you have the correct visa and validity on your passport for the length of your contract.
3.5 You must also make sure that you have suitable travel insurance for the length of your stay. This cover must include repatriation and any medical costs you might incur. You must produce evidence of insurance upon arrival in your destination country.
3.6 If you are required to take any medical tests before arrival then you must pay for the medical examination.
4. Application Process and decisions made by our in country partners:
4.1 TEFL Fullcircle cannot accept responsibility for a decision made by our in country partners in regard to the application process. TEFL Fullcircle cannot influence a decision made by our in country partners.
4.2 TEFL Fullcircle cannot influence the decisions made by our in country partners within the scope of the law, within that country. Destination countries legal system might be different from your home country. Decisions may be based on many variables, which TEFL Fullcircle has no control over.
4.3 By accepting the contract with our in country partners and schools you accept their conditions and location of the employment. It is important that you read the contract that exists between you and the school before you accept.
5. The contract of employment is between you and the School you accept the position with.
5.1 The contract you sign will set out the following: salary, hours of work, code of conduct and rules, holiday entitlement, sickness leave, medical cover, length of contract, dress code and appearance. Once you agree to the contract you must accept the school?™s code of conduct and rules. If your contract is terminated because of appearance or not following the rules, TEFL Fullcircle cannot accept any liability.
5.2 You must not damage any of the resources or property that belongs to the school you are working in. You must pay for any damage incurred during the dates set out in the employment contract. This includes any person that is in your accommodation and takes part in the damage of property that belongs to the school.
5.3 If you fail to carry out your duties the school will have the right to enforce any disciplinary procedures.
5.4 Once you have started your contract in your destination country you will be under the jurisdiction of that country and that means that the laws of that country will apply to you. If you break any of these laws then our in country partners or TEFL Fullcircle cannot be liable for any cost that is incurred if you are terminated from your contract.
5.5 The School or the in country partner has the right to terminate your contract if you fail to comply with their rules and duties, as per your contract.
6. You are solely responsible for the correct documentation:
6.1 The correct documents include the following:
Correct Visa and validity of your passport
Original Certificates, which include 120 hour TEFL Certificate, Degree Certificate, Transcripts (if required), Police Check from Home country, Medical Declaration and Health Check, and any other documents required by either our in country partners or schools, or destination government departments.
6.2 You must produce these documents before departure to assist in the visa application. If you fail to supply these documents then your may lose your employment contract. TEFL Fullcircle or its in country partners will not be liable for any costs incurred during this process in the event of a contract being terminated prior to departure.
7. Privacy Policy and Personal Data
7.1 Under the definition of the Data Protection Act TEFL Fullcircle is defined as a Data Controller. This means that we use and store the personal information you give to use, at time of booking, to process your order. If you cannot allow us to use your personal information then we will not be able to process your booking. By agreeing to these terms and conditions you allow TEFL Fullcircle to store, use and collect data in regard to you.
7.1.1
We collect information in regard to the following:
What do we do with it?
7.2 It should be noted that any telephone calls or emails might be recorded for the purposes of training.
7.3 We do not disclose any of your information to any Government authorities unless you give us your permission.
7.4 From time to time TEFL Fullcircle will use your information to contact you about future promotions and special offers which might interest you. If you would like to stop this type of marketing then please contact us at support@stage.teflfullcircle.com
7.5 In accordance with the Data Protection Act 1998 you have the right to request a copy of the personal information, which we hold. Please contact us at support@stage.teflfullcircle.com if any of the information is deemed incorrect.
7.6 Our Data Protection Policy currently reflects the legal requirements of 2015. However, if the law in regard to data Protection changes we, TEFL Fullcircle, will endeavor to change our terms and conditions.
7.7 Security: we are committed to keeping your information safe and as such we have the correct electronic and managerial processes in place to protect your information.
7.8 We do not share your information with third parties.
7.9 Cookies Policy:
We use cookies and once you agree we use the information to improve our website. We use the data to analyze our customer?™s needs. Overall, cookies enables us to improve our website and make it a better experience for our customers. Please be aware that a cookie in no way allows a person into your personal computer and you can choose to accept or decline cookies at any time.
Effective from the 25thMay 2018
In this Privacy Policy, “we”, “us” and “our” refers to: TEFL Fullcircle Ltd
In summary, we receive and store any information you enter on our website (Checkout, Quizzes, Brochure Downloads and contact forms) or give us in any other way. We use the information that you provide for responding to your requests, providing our services and communicating with you about future promotions, your course duration, extensions to your course, the latest jobs and new courses.
We collect information so that we may provide you with those Services you have requested from us. A large portion of the data we collect from you may be considered to be Personal Data (data that is capable, in some manner, of identifying you). We will not collect more data than is necessary to provide our Services to you. This Privacy Policy provides you with the details on how we handle your data and describes the ways you can manage your data with us.
User Provided Information: We collect information you provide when you purchase a course from us. This includes Personal Information. Personal Information includes data such as: your name, address, telephone number, email address, and other data collected that could directly or indirectly identify you.
When you visit our website, we may send one or more cookies.
Log File Information:? When you use our website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
Third Party Links: The website may contain links to other sites. We are not responsible for the privacy practices of such other sites.
If you submit personally identifiable information to us through the website, then we may use such information to send you our latest promotions, jobs, updates and information on your course duration.
We may use your email address or other personally identifiable information to send commercial, marketing, or other messages without additional consent. We may share non-personally-identifiable information (such as anonymous user usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties to assist us in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the website.
Managing Cookies
Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you and so we provide links below to popular manufacturers’ instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use (“third party cookies”), or those from specific websites.
We do not share information.
Where applicable, you have the right to obtain from TEFL Fullcircle Ltd a confirmation as to whether or not your personal data is being processed. In addition, where such processing is confirmed, and you request it, we shall arrange access to the personal data. the recipients or categories of recipient to whom the personal data have been or will be disclosed;
These updates will take effect from May 25, 2018 and by using TEFL Fullcircle and it’s family of companies on or after that date, you’ll be agreeing to the above changes.
Thank you for taking the time to read our Privacy and Cookies Policy.
8. Accuracy of Marketing Materials
TEFL Fullcircle makes every effort to ensure that the marketing material in our website is up to date and accurate. We take no responsibility for any information that is deemed incorrect and we will endeavor to do our best to inform you of any changes to the course. We reserve the right to change any of the information in our website at any time we feel appropriate.
9. The Law and its Jurisdiction:
These terms and conditions and any dispute or claim arising out of and in connection with them or their subject matter (including no contractual disputes or claims) shall be governed by and shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.
10.Third Party Rights:
A person that has no connection to the course shall have no rights in the contract.
11. Changes to Terms and Conditions:
TEFL Fullcircle reserves the right to change any of these conditions at any time deemed necessary to reflect current market and economic conditions.
12. Severance:
If any party finds any of the terms and conditions in this document to be deemed illegal, invalid or unenforceable then these parts will be deleted while the other parts of the terms and conditions will be deemed valid.
13. The Law and your Protection:
By agreeing to these terms and conditions TEFL Fullcircle Ltd and you, the customer, recognize that you are not an employee of TEFL Fullcircle or an employee of our local partners.
TEFL Fullcircle takes all reasonable to care when providing our services. We do not accept liability for the following:
13.1 For any difference in the regulation of law in regard to health, safety, equal opportunities or discrimination which takes place in your destination country.
13.2 TEFL Fullcircle states that its local partners are not employees of TEFL Fullcircle Ltd. We do not accept liability for our partners in regard to any loss, damage or expense, or for what our partners do or do not do while you are participating on a project. Due to the fact that our partners are not employees of TEFL Fullcircle we do have any direct control over their actions.
13.3 TEFL Fullcircle is not liable for any economic or consequential loss that a participant suffers as a result of a project. You must have your own suitable insurance.
13.4 TEFL Fullcircle would like to make it clear and state that there is nothing within these terms and conditions which limits our liability to you in regard to death, personal injury or fraud as a result of an act or omission by TEFL Fullcircle Ltd or any of its employees for the duration of your project.
14. Changes to Terms and Conditions:
TEFL Fullcircle reserves the right to change any of these conditions at any time deemed necessary to reflect current market and economic conditions.
15. Severance:
If any party finds any of the terms and conditions in this document to be deemed illegal, invalid or unenforceable then these parts will be deleted while the other parts of the terms and conditions will be deemed valid.
16. Acceptance of these terms and conditions:
By signing these terms and conditions, verbally agreeing on the telephone or making payment on the website you are accepting all terms and conditions of TEFL Fullcircle Ltd.
17. Contact:
All disputes, complaints and changes can be made in writing to support@stage.teflfullcircle.com
18. Controlling your Personal Information:
Please be aware that you as an individual can choose to allow your personal information to be used by businesses at any time. You can manage your preferences and computer systems to disable setting on your personal computer.
Level 5 Diploma Policies and Procedures:
Candidate Access (including reasonable adjustments and special considerations)
At TFC, we are dedicated to providing an inclusive and supportive learning environment for all candidates. Our commitment to accessibility ensures that every learner, regardless of their individual needs or circumstances, has equal opportunities to succeed in our TEFL programs. This document outlines our policies and procedures for candidate access, including reasonable adjustments and special considerations, to ensure that we meet the diverse needs of our learners.
TFC recognizes the importance of accessibility in education. We believe that all candidates should have the opportunity to participate fully in our courses and assessments, and we are committed to removing barriers that may hinder their learning experience. Our candidate access policies are designed to provide the necessary support and adjustments to accommodate learners with disabilities, medical conditions, or other circumstances that may affect their ability to engage with the course material.
The purpose of this document is to:
Outline TFC’s commitment to candidate access and inclusivity.
Define the procedures for requesting reasonable adjustments and special considerations.
Ensure compliance with relevant legal and regulatory requirements.
Provide guidance to candidates, instructors, and staff on implementing and supporting accessibility measures.
This policy applies to all candidates enrolled in TFC courses, including online and blended learning programs. It covers the provision of reasonable adjustments and special considerations in assessments, course materials, and learning environments. The policy is designed to support candidates with disabilities, medical conditions, temporary impairments, or other circumstances that may require additional support.
Reasonable Adjustments: Changes or accommodations made to the learning environment, teaching methods, or assessment procedures to enable candidates with disabilities or special needs to participate fully in the course without compromising academic standards.
Special Considerations: Adjustments or allowances made for candidates who experience unexpected or temporary circumstances that may impact their performance, such as illness, injury, or personal difficulties.
Disability: A physical or mental impairment that has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities.
TFC is guided by the following principles in providing candidate access:
6.1. Identifying Needs
Candidates who require reasonable adjustments are encouraged to disclose their needs as early as possible, ideally during the application or enrolment process. This allows TFC to assess and plan for the necessary accommodations in a timely manner.
6.2. Requesting Reasonable Adjustments
6.3. Implementing Adjustments
Once reasonable adjustments have been agreed upon, TFC will implement the necessary changes to support the candidate. This may include:
6.4. Monitoring and Review
TFC will regularly monitor and review the effectiveness of reasonable adjustments to ensure they continue to meet the candidate’s needs. Candidates are encouraged to provide feedback and communicate any concerns or changes in their circumstances.
7.1. Eligibility for Special Considerations
Special considerations may be granted to candidates who experience unexpected or temporary circumstances that impact their ability to participate in the course or assessments. Eligible circumstances may include:
7.2. Requesting Special Considerations
To request special considerations, candidates should follow these steps:
7.3. Possible Allowances
Special considerations may result in the following allowances:
Extended Deadlines: Granting extensions for assignments or assessments to accommodate the candidate’s circumstances.
Alternative Assessments: Providing alternative assessment methods or formats if standard assessments are not feasible.
Grade Adjustments: Adjusting grades or marking criteria to account for the impact of the candidate’s circumstances.
Rescheduling: Allowing candidates to reschedule assessments or examinations if they are unable to attend due to valid reasons.
7.4. Monitoring and Support
TEFL Fullcircle will provide ongoing support to candidates receiving special considerations, ensuring that they have the resources and assistance needed to continue their studies. Candidates are encouraged to communicate any further needs or changes in their circumstances.
8.1. Candidates
Candidates are responsible for:
Disclosing any disabilities, medical conditions, or special needs as early as possible.
Providing accurate and relevant documentation to support their requests.
Communicating their needs and any changes in circumstances to TEFL Fullcircle staff.
Engaging with the support and adjustments provided to maximize their learning experience.
8.2. Instructors
Instructors are responsible for:
Supporting the implementation of reasonable adjustments and special considerations in their courses.
Providing feedback and input on the effectiveness of adjustments and accommodations.
Ensuring that assessments and learning environments are accessible and inclusive.
8.3. Student Support Team
The Student Support Team is responsible for:
Managing requests for reasonable adjustments and special considerations.
Conducting assessments and consultations with candidates to determine appropriate accommodations.
Coordinating the implementation of adjustments and providing ongoing support to candidates.
Monitoring and reviewing the effectiveness of adjustments and accommodations.
8.4. Senior Management
Senior management is responsible for:
Ensuring that the policies and procedures for candidate access are implemented effectively.
Providing resources and support to facilitate accessibility and inclusivity.
Reviewing and updating the policy to reflect changes in legislation, best practices, and candidate needs.
TEFL Fullcircle is committed to complying with relevant legal and regulatory requirements related to accessibility and inclusivity. This includes adherence to:
Equality Act 2010 (UK) or equivalent legislation in other jurisdictions
Disability Discrimination Act (DDA)
Relevant accreditation and industry standards
This Candidate Access Policy/Procedure will be reviewed annually to ensure its effectiveness and alignment with current legislation, best practices, and organizational goals. Any updates or changes to the policy will be communicated to candidates, instructors, and staff through official channels.
Conclusion
At TEFL Fullcircle, we are dedicated to providing an inclusive and supportive learning environment for all candidates. Our Candidate Access Policy/Procedure ensures that learners with disabilities, medical conditions, or special needs receive the necessary support and accommodations to succeed in our TEFL programs. By implementing reasonable adjustments and special considerations, we aim to remove barriers and promote equal opportunities for all learners, fostering a culture of inclusivity and respect.
Complaints Policy/Procedure
TEFL Fullcircle Complaints Policy/Procedure
TEFL Fullcircle is committed to providing high-quality educational experiences and excellent customer service to all its learners. However, we understand that there may be times when learners feel dissatisfied with the services provided. This Complaints Policy/Procedure aims to outline the steps that learners should take to raise concerns and the process that TEFL Fullcircle will follow to resolve such complaints. Our goal is to address complaints promptly, fairly, and effectively, ensuring that all parties are treated with respect and that a satisfactory resolution is reached.
The purpose of this Complaints Policy/Procedure is to:
This policy applies to all learners enrolled in TEFL Fullcircle courses, including online and blended learning programs. It covers complaints related to:
TEFL Fullcircle is committed to the following principles in handling complaints:
TEFL Fullcircle encourages learners to raise any concerns or issues informally in the first instance. Many complaints can be resolved quickly and effectively through informal discussions with the relevant staff member or department. Learners are encouraged to:
Contact the Course Tutor: If the complaint relates to course content or assessment, learners should contact their course tutor for clarification or discussion.
Contact Customer Support: For issues related to technical support, billing, or other administrative matters, learners should contact the TEFL Fullcircle customer support team via email or phone.
6.Formal Complaints Procedure
If a complaint cannot be resolved informally, learners may choose to escalate the matter by submitting a formal complaint. The formal complaints procedure is outlined below:
6.1. Submitting a Formal Complaint
To submit a formal complaint, learners should follow these steps:
Write a Formal Complaint: The complaint should be submitted in writing, clearly outlining the nature of the complaint, any relevant details or evidence, and the desired outcome. Complaints should be addressed to the TEFL Fullcircle Complaints Officer and sent via email to support@stage.teflfullcircle.com
Provide Supporting Evidence: Learners should include any relevant documentation or evidence to support their complaint, such as email correspondence, screenshots, or course materials.
Timeframe: Formal complaints should be submitted within 30 days of the issue arising to ensure a timely resolution.
6.2. Acknowledgement of Complaint
Upon receipt of a formal complaint, TEFL Fullcircle will:
Acknowledge Receipt: The Complaints Officer will acknowledge receipt of the complaint within 5 working days, confirming that the complaint is being reviewed.
Assign a Case Reference: A case reference number will be assigned to the complaint, which should be used in all future correspondence related to the matter.
6.3. Investigation and Resolution
The Complaints Officer will conduct a thorough investigation of the complaint, which may involve:
Reviewing Documentation: Examining any supporting evidence provided by the learner.
Consulting Staff: Speaking with relevant staff members, such as course tutors, customer support agents, or technical support personnel.
Requesting Additional Information: If necessary, the Complaints Officer may contact the learner to request additional information or clarification.
Once the investigation is complete, the Complaints Officer will:
Provide a Response: A written response will be provided to the learner within 15 working days of the initial complaint acknowledgment. The response will include the findings of the investigation, the decision reached, and any actions to be taken.
Offer a Resolution: If the complaint is upheld, the response will outline any remedial actions to be taken, such as course corrections, refunds, or other compensatory measures. If the complaint is not upheld, an explanation will be provided.
If the learner is not satisfied with the outcome of the formal complaint, they may choose to appeal the decision. The appeals process is as follows:
7.1. Submitting an Appeal
To submit an appeal, learners should:
Write an Appeal: The appeal should be submitted in writing, outlining the reasons for the appeal and any additional evidence or information not previously considered. Appeals should be addressed to the TEFL Fullcircle Appeals Panel and sent via email to appeals@stage.teflfullcircle.com.
Timeframe: Appeals should be submitted within 10 working days of receiving the formal complaint response.
7.2. Acknowledgement of Appeal
Upon receipt of an appeal, TEFL Fullcircle will:
Acknowledge Receipt: The Appeals Panel will acknowledge receipt of the appeal within 5 working days, confirming that the appeal is being reviewed.
7.3. Appeal Review and Outcome
The Appeals Panel, consisting of senior management and an independent advisor, will:
Review the Original Complaint: Re-examine the findings of the original complaint investigation.
Consider New Evidence: Evaluate any additional evidence or information provided by the learner.
Once the review is complete, the Appeals Panel will:
Provide a Final Decision: A written decision will be provided to the learner within 15 working days of the appeal acknowledgment. The decision will be final and binding, and it will include any further actions to be taken.
TEFL Fullcircle is committed to maintaining accurate records of all complaints and appeals. This data will be used to:
Identify Trends: Monitor and analyze complaint trends to identify common issues and areas for improvement.
Inform Continuous Improvement: Use insights gained from complaints to enhance course content, delivery, and support services.
Ensure Accountability: Maintain accountability and transparency in the handling of complaints and appeals.
All complaints and appeals will be handled with strict confidentiality. Information will only be shared with those directly involved in the investigation and resolution process. TEFL Fullcircle will comply with relevant data protection legislation, ensuring that personal information is protected and used appropriately.
TEFL Fullcircle is committed to continuous improvement and values feedback from learners. Complaints are viewed as an opportunity to enhance our services and learning experiences. Regular reviews of complaint data and outcomes will be conducted to:
Enhance Policies and Procedures: Identify opportunities to improve our complaints policy and procedures based on feedback and insights.
Improve Service Quality: Implement changes and improvements to address recurring issues and enhance the overall learner experience.
TEFL Fullcircle will ensure that learners are aware of the complaints policy and procedures by:
Providing Access: Making the complaints policy and procedures accessible on the TEFL Fullcircle website and in course materials.
Raising Awareness: Including information about the complaints process in welcome packs, induction sessions, and newsletters.
Encouraging Feedback: Encouraging learners to provide feedback and raise concerns at any stage of their learning journey.
TEFL Fullcircle is dedicated to providing a supportive and positive learning environment for all learners. Our Complaints Policy/Procedure is designed to ensure that any issues or concerns are addressed promptly, fairly, and effectively. By fostering an open and transparent complaints process, we aim to maintain high standards of service quality and enhance the overall learner experience. Through continuous improvement and a commitment to learner satisfaction, TEFL Fullcircle strives to be a leading provider of TEFL education and support.
Data Protection, GDPR and Privacy Policy/Procedure
TEFL Fullcircle: Data Protection, GDPR, and Privacy Policy/Procedure
Introduction
At TEFL Fullcircle, we are committed to protecting the privacy and personal data of our learners, staff, and partners. In an increasingly digital world, safeguarding personal information is more important than ever. This policy outlines our approach to data protection, privacy, and compliance with the General Data Protection Regulation (GDPR). It aims to provide transparency regarding the types of data we collect, how we use it, and the measures we take to protect it.
Purpose and Scope
The purpose of this policy is to ensure that TEFL Fullcircle complies with GDPR and other relevant data protection legislation. It covers all personal data processing activities carried out by the organization, including data collection, storage, use, and sharing. This policy applies to all staff, contractors, and partners who handle personal data on behalf of TEFL Fullcircle. It also informs learners and other stakeholders about their rights concerning their personal data.
Key Principles of GDPR
GDPR is a comprehensive data protection regulation that applies to organizations operating within the European Union (EU) and those outside the EU that offer goods or services to EU residents. The regulation is based on several key principles that guide how organizations should handle personal data:
Lawfulness, Fairness, and Transparency: Personal data must be processed lawfully, fairly, and transparently. Individuals should be informed about how their data is collected, used, and shared.
Purpose Limitation: Personal data should be collected for specific, explicit, and legitimate purposes and not processed further in a manner incompatible with those purposes.
Data Minimization: The data collected should be adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
Accuracy: Personal data should be accurate and kept up to date. Inaccurate data should be corrected or deleted promptly.
Storage Limitation: Personal data should be kept only for as long as necessary for the purposes for which it is processed.
Integrity and Confidentiality: Personal data should be processed in a manner that ensures its security, including protection against unauthorized access, processing, loss, destruction, or damage.
Accountability: Organizations are responsible for ensuring compliance with GDPR principles and must be able to demonstrate their compliance.
Data Collection and Processing
TEFL Fullcircle collects and processes various types of personal data to provide services and support to learners, staff, and partners. The following are examples of the types of data we collect and how we process them:
Learner Information: Name, email address, phone number, postal address, nationality, and other details required for enrollment and course participation.
Payment Information: Credit card details, billing address, and other payment-related information for processing transactions.
Academic Records: Course enrollment details, progress reports, assessments, and certifications.
Staff Information: Employee contact details, employment history, qualifications, and payroll information.
Partner Information: Contact details and contractual agreements with third-party service providers and partners.
TEFL Fullcircle processes personal data for various purposes, including:
Enrollment and Course Delivery: Managing learner enrollments, delivering courses, and providing support throughout the learning journey.
Payment Processing: Handling payments and refunds securely and efficiently.
Communication: Sending notifications, updates, newsletters, and other relevant information to learners and staff.
Compliance: Meeting legal and regulatory requirements, including tax and accounting obligations.
Quality Assurance: Monitoring and improving the quality of our courses and services.
Research and Analysis: Analyzing data to enhance our offerings and better understand learner needs.
Under GDPR, TEFL Fullcircle processes personal data based on the following legal grounds:
Consent: We obtain explicit consent from individuals to process their data for specific purposes, such as sending marketing communications.
Contractual Necessity: Data processing is necessary to fulfill contractual obligations with learners, staff, and partners.
Legal Obligations: Data processing is required to comply with legal and regulatory requirements.
Legitimate Interests: We process data to pursue legitimate interests, such as improving our services, provided these interests do not override individuals’ rights.
Data Protection Measures
TEFL Fullcircle implements a range of technical and organizational measures to protect personal data and ensure compliance with GDPR. These measures include:
Encryption: Personal data is encrypted both in transit and at rest to prevent unauthorized access.
Access Controls: Access to personal data is restricted to authorized personnel only, based on job roles and responsibilities.
Secure Storage: Data is stored in secure data centers with robust physical and digital security measures.
Regular Audits: Regular security audits and assessments are conducted to identify and address vulnerabilities.
Incident Management: TEFL Fullcircle has a data breach response plan in place to detect, investigate, and respond to data breaches promptly.
Notification: In the event of a data breach, affected individuals and regulatory authorities will be notified in accordance with GDPR requirements.
Retention Policy: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and processed.
Secure Disposal: Personal data that is no longer needed is securely deleted or destroyed.
Staff Training: Regular training sessions are conducted for staff to raise awareness about data protection and GDPR compliance.
Awareness Campaigns: Data protection awareness campaigns are carried out to ensure that all employees understand their responsibilities.
Data Subject Rights
Under GDPR, individuals have specific rights concerning their personal data. TEFL Fullcircle is committed to upholding these rights and providing mechanisms for individuals to exercise them:
Individuals have the right to request access to their personal data and obtain a copy of the data we hold about them. Requests can be submitted via email or through our website.
Individuals have the right to request corrections to any inaccurate or incomplete personal data we hold about them.
Individuals have the right to request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or if they withdraw their consent.
Individuals have the right to request a restriction on the processing of their personal data under certain circumstances, such as when they contest the accuracy of the data.
Individuals have the right to request the transfer of their personal data to another organization in a structured, commonly used, and machine-readable format.
Individuals have the right to object to the processing of their personal data for specific purposes, such as direct marketing.
If data processing is based on consent, individuals have the right to withdraw their consent at any time.
Third-Party Data Sharing
TEFL Fullcircle may share personal data with third parties to facilitate our services and operations. This includes sharing data with:
Service Providers: Companies that provide services on our behalf, such as payment processors, IT support, and marketing agencies.
Regulatory Authorities: Government bodies and regulators to comply with legal and regulatory obligations.
Partners: Educational institutions and partners involved in delivering our courses and programs.
TEFL Fullcircle ensures that third parties handling personal data comply with data protection laws and implement appropriate security measures.
Policy Review and Updates
TEFL Fullcircle is committed to reviewing and updating this Data Protection, GDPR, and Privacy Policy/Procedure regularly to ensure ongoing compliance with legal requirements and best practices. Changes to this policy will be communicated to learners, staff, and stakeholders through our website and official communications channels.
Review Frequency: The policy will be reviewed annually by our Data Protection Officer (DPO) and senior management.
Stakeholder Feedback: Feedback from learners, staff, and partners will be considered in policy reviews to improve our data protection practices.
Conclusion
TEFL Fullcircle takes data protection seriously and is committed to safeguarding the privacy and personal data of our learners, staff, and partners. By adhering to GDPR principles and implementing robust data protection measures, we aim to create a secure and transparent environment that fosters trust and confidence in our organization. Through ongoing training, awareness, and compliance efforts, TEFL Fullcircle strives to uphold the highest standards of data protection and privacy.
Maladministration and Malpractice Policy/Procedure (including collusion and plagiarism)
TEFL Fullcircle: Maladministration and Malpractice Policy/Procedure
Introduction
At TEFL Fullcircle, we are committed to maintaining the highest standards of integrity, fairness, and transparency in all our operations. We recognize that the quality of our educational offerings and the reputation of our institution depend on upholding these values. Therefore, we have established a comprehensive Maladministration and Malpractice Policy to address any instances of unethical behavior, including collusion and plagiarism. This policy outlines the procedures for identifying, investigating, and addressing such issues to ensure that all learners and staff adhere to our code of conduct and educational standards.
Purpose and Scope
The purpose of this policy is to define maladministration and malpractice and to establish procedures for managing allegations effectively. This policy applies to all learners, staff, and associated individuals engaged in any aspect of TEFL Fullcircle’s operations, including online courses, assessments, and administrative tasks. It aims to ensure a fair and consistent approach to handling incidents of misconduct while promoting an environment of academic honesty and ethical behavior.
Definitions
Maladministration: Actions or omissions by individuals or institutions that result in non-compliance with administrative regulations, policies, or procedures. This may include errors, omissions, or failures in carrying out administrative tasks or responsibilities.
Malpractice: Any deliberate action, neglect, default, or other practices that compromise the integrity of educational assessments or the validity of qualifications. Malpractice includes cheating, plagiarism, collusion, falsification of data, and any other form of academic dishonesty.
Collusion: A form of malpractice where two or more individuals work together to produce work that is presented as an individual’s own effort. Collusion may occur between learners or between learners and staff members.
Plagiarism: The practice of presenting someone else’s work, ideas, or intellectual property as one’s own without appropriate acknowledgment or citation. Plagiarism undermines the principles of academic integrity and originality.
Identifying Maladministration and Malpractice
Common Examples
Maladministration and malpractice can occur in various forms within the educational context. The following are examples of common instances:
Maladministration:
Malpractice:
Policy and Procedures
Reporting Maladministration and Malpractice
TEFL Fullcircle encourages the prompt reporting of any suspected incidents of maladministration or malpractice. Reports can be submitted by learners, staff, or external parties and should include relevant details, such as the nature of the incident, individuals involved, and any supporting evidence.
Confidential Reporting: Reports can be submitted confidentially through designated channels, including email, online forms, or direct communication with the designated Malpractice Officer.
Anonymity: While anonymous reports are accepted, individuals are encouraged to provide their contact information to facilitate follow-up inquiries.
Documentation: All reports should be documented and recorded in a secure and confidential manner.
Investigation Process
Upon receiving a report of maladministration or malpractice, TEFL Fullcircle will initiate a thorough investigation to determine the validity of the allegations and take appropriate action.
Initial Assessment: The Malpractice Officer will conduct an initial assessment to determine whether the report warrants further investigation. This may involve reviewing relevant documentation, interviewing witnesses, and gathering preliminary evidence.
Formal Investigation: If the initial assessment indicates a potential breach, a formal investigation will be conducted. This may involve forming an investigation team, interviewing involved parties, and collecting evidence.
Evidence Gathering: The investigation team will gather relevant evidence, including assessment materials, communication records, and any other documentation related to the incident.
Interviews: Interviews with learners, staff, and witnesses will be conducted to obtain statements and clarify details. All interviews will be recorded and documented for accuracy.
Analysis and Findings: The investigation team will analyze the evidence and make findings based on the available information. The findings will be documented in a formal report.
Outcomes and Sanctions
Following the investigation, TEFL Fullcircle will determine appropriate outcomes and sanctions based on the severity and nature of the incident.
Maladministration:
Remedial Actions: Implement corrective measures to address administrative errors or omissions.
Training and Support: Provide additional training and support to staff members involved in maladministration.
Malpractice:
Warnings: Issue formal warnings to learners or staff members involved in minor cases of malpractice.
Assessment Penalties: Nullify or reduce grades for assessments affected by malpractice.
Suspension or Expulsion: Suspend or expel learners found guilty of serious malpractice.
Termination: Terminate the employment of staff members engaged in malpractice.
Appeals Process
Individuals involved in maladministration or malpractice investigations have the right to appeal the findings and outcomes. The appeals process provides an opportunity for individuals to present additional evidence or challenge the investigation’s conclusions.
Appeal Submission: Appeals must be submitted in writing within a specified timeframe, outlining the grounds for appeal and any supporting evidence.
Review Panel: An independent review panel will be convened to assess the appeal and make a final determination.
Final Decision: The review panel’s decision is final and will be communicated to all parties involved.
Preventive Measures
TEFL Fullcircle is committed to preventing maladministration and malpractice through proactive measures and promoting a culture of academic integrity.
Training and Awareness
Conclusion
TEFL Fullcircle is dedicated to upholding the highest standards of integrity and transparency in all aspects of our operations. By implementing a comprehensive Maladministration and Malpractice Policy, we aim to create a fair and ethical environment for learners, staff, and stakeholders. Through proactive measures, continuous training, and robust procedures, we ensure that any instances of maladministration or malpractice are addressed promptly and effectively. This commitment to excellence and accountability fosters trust and confidence in our institution and supports the success and satisfaction of our learners and partners.
Recognition of Prior Learning (RPL) Policy/Procedure
Recognition of Prior Learning (RPL) Policy/Procedure
Introduction
Recognition of Prior Learning (RPL) is a process that acknowledges the skills and knowledge a learner has gained through previous education, work experience, or informal learning. At TEFL Fullcircle, we recognize that learners come from diverse backgrounds and possess a wide range of experiences that may contribute to their understanding and mastery of course content. Our RPL policy aims to facilitate access to our programs by assessing and recognizing these prior achievements, allowing learners to progress more efficiently through their studies. This document outlines the procedures, criteria, and benefits associated with the RPL process at TEFL Fullcircle.
Purpose and Scope
The purpose of the RPL policy is to:
Principles of Recognition of Prior Learning
The RPL process at TEFL Fullcircle is guided by the following principles:
Benefits of RPL
The recognition of prior learning offers several benefits to learners and educational institutions:
For Learners
For TEFL Fullcircle
TEFL Fullcircle uses a comprehensive set of criteria to assess prior learning and determine eligibility for credit or exemptions. The assessment process evaluates the following:
The RPL application procedure at TEFL Fullcircle involves several steps to ensure a thorough and fair assessment of prior learning:
Learners interested in applying for RPL should first contact the TEFL Fullcircle admissions office to express their interest and obtain information about the process. During this initial inquiry, learners will receive guidance on the eligibility criteria and the types of evidence required for the RPL application.
Learners must submit a formal RPL application, including the following components:
Upon receiving the RPL application, the TEFL Fullcircle RPL assessment team will review the submitted materials. The assessment process involves:
Evidence Review: Evaluating the authenticity, relevance, and sufficiency of the evidence provided by the learner.
Interview: Conducting an interview with the learner (if necessary) to gain further insight into their prior learning experiences and clarify any uncertainties.
Mapping: Mapping the learner’s prior learning against the course learning outcomes to determine the extent of credit or exemptions that can be granted.
Following the assessment, the RPL assessment team will make a decision regarding the learner’s application. The decision may result in:
Full Credit: Granting full credit or exemptions for specific modules or courses.
Partial Credit: Granting partial credit, requiring the learner to complete additional assessments or learning activities.
No Credit: Denying the application if the prior learning does not meet the required criteria.
Learners will receive written notification of the decision, including feedback and any further steps required.
Learners have the right to appeal the RPL assessment decision if they believe it was unfair or did not adequately consider the evidence provided. The appeals process involves:
Appeal Submission: Submitting a written appeal outlining the grounds for the appeal and any additional evidence or information.
Review Panel: Convening an independent review panel to reassess the application and make a final decision.
Final Decision: Communicating the outcome of the appeal to the learner, with no further recourse available.
Supporting Learners in the RPL Process
TEFL Fullcircle is committed to supporting learners throughout the RPL process by providing:
Learners receive comprehensive guidance on preparing and submitting their RPL applications, including assistance in identifying relevant evidence and understanding the assessment criteria.
TEFL Fullcircle offers workshops and resources to help learners compile their evidence portfolios and articulate their prior learning experiences effectively.
Learners have access to dedicated RPL advisors who can provide personalized support and answer any questions or concerns about the process.
Quality Assurance and Continuous Improvement
TEFL Fullcircle is committed to maintaining the quality and integrity of the RPL process through:
The RPL policy and procedures are reviewed regularly to ensure alignment with best practices and regulatory requirements.
RPL assessors and advisors receive regular training to ensure they are equipped with the knowledge and skills to conduct fair and consistent assessments.
Learners and staff are encouraged to provide feedback on the RPL process, which is used to identify areas for improvement and enhance the overall experience.
Conclusion
The Recognition of Prior Learning (RPL) policy at TEFL Fullcircle reflects our commitment to inclusivity, flexibility, and lifelong learning. By recognizing and valuing learners’ diverse experiences and achievements, we aim to create a more accessible and personalized educational environment. Through clear procedures, comprehensive support, and a focus on quality assurance, TEFL Fullcircle ensures that the RPL process is fair, transparent, and beneficial for all stakeholders.
TEFL Fullcircle Appeals Policy/Procedure
At TEFL Fullcircle, we are committed to providing high-quality educational experiences and maintaining a fair and transparent learning environment. We understand that learners may sometimes have concerns or grievances regarding course content, assessments, or other aspects of their educational experience. Our Appeals Policy/Procedure is designed to ensure that all learners have access to a structured process for raising and resolving such concerns. This document outlines the steps that learners should follow when lodging an appeal, as well as the process that TEFL Fullcircle will follow to address and resolve these appeals.
The purpose of this Appeals Policy/Procedure is to:
This policy applies to all learners enrolled in the TEFL Fullcircle TEFL Course. It covers appeals related to:
Appeal: A formal request by a learner for a review of a decision or outcome related to their course experience.
Appellant: The learner who submits an appeal.
Review Panel: A group of individuals responsible for reviewing and making a decision on the appeal.
Learners may submit an appeal based on the following grounds:
6.1 Informal Resolution
Before submitting a formal appeal, learners are encouraged to seek an informal resolution. This involves discussing the issue directly with the relevant instructor or staff member to seek clarification or resolution. Many issues can be resolved through open communication and discussion.
6.2 Submitting a Formal Appeal
If the learner is not satisfied with the outcome of the informal resolution process, they may submit a formal appeal. The steps for submitting a formal appeal are as follows:
Submit the Appeal: The learner must submit a written appeal using the TEFL Fullcircle Appeals Form, available on the TEFL Fullcircle website. The appeal should be submitted within 14 days of receiving the decision or outcome being appealed.
Include Supporting Documentation: The appeal must include a detailed description of the issue, the grounds for the appeal, and any supporting documentation or evidence (e.g., emails, graded assignments).
Submit to the Appeals Committee: The completed Appeals Form and supporting documentation should be submitted via email to the TEFL Fullcircle Appeals Committee at support@stage.teflfullcircle.com
6.3 Acknowledgment of Appeal
Upon receipt of the formal appeal, the Appeals Committee will:
Acknowledge Receipt: Send an acknowledgment email to the appellant within 3 business days, confirming receipt of the appeal and providing an estimated timeline for review.
Review the Appeal: Conduct a preliminary review to ensure that the appeal is complete and falls within the scope of this policy.
6.4 Review Process
The Appeals Committee will conduct a thorough review of the appeal:
6.5 Communication of Decision
The Appeals Committee will communicate the decision to the appellant:
6.6 Further Appeals
If the appellant is not satisfied with the outcome, they may request a further review by submitting an appeal to the TEFL Fullcircle Senior Management Team. This request must be submitted within 7 days of receiving the Review Panel’s decision.
Senior Management Review: The Senior Management Team will conduct a final review of the appeal and make a binding decision. The appellant will be notified of the final decision within 14 days.
TEFL Fullcircle is committed to maintaining confidentiality and impartiality throughout the appeals process:
Confidentiality: All information related to the appeal will be treated as confidential and shared only with those directly involved in the review process.
Impartiality: The Appeals Committee and Review Panel will conduct the review impartially, ensuring that all parties are treated fairly and without bias.
Learners: Learners are responsible for submitting appeals promptly, providing accurate and complete information, and engaging constructively in the process.
Instructors and Staff: Instructors and staff are responsible for addressing informal resolutions and providing any necessary information during the formal appeals process.
Appeals Committee: The Appeals Committee is responsible for managing the appeals process, conducting reviews, and ensuring compliance with this policy.
Senior Management Team: The Senior Management Team is responsible for reviewing further appeals and making final decisions.
TEFL Fullcircle is committed to continuous improvement of our educational offerings and policies. As such, we encourage learners to provide feedback on the appeals process and any areas for improvement. Feedback can be submitted via email to feedback@stage.teflfullcircle.com.
This Appeals Policy/Procedure will be reviewed annually to ensure its effectiveness and alignment with best practices. Any updates or changes to the policy will be communicated to learners, instructors, and staff through official channels.
The TEFL Fullcircle Appeals Policy/Procedure is designed to uphold the principles of fairness, transparency, and integrity. We are committed to providing learners with a supportive and equitable learning environment, where their voices are heard and valued. By following this structured process, we aim to resolve appeals promptly and effectively, ensuring the continued success and satisfaction of our learners.
This comprehensive Appeals Policy/Procedure provides a structured approach for handling learner grievances, ensuring fairness and transparency throughout the process. It reflects TEFL Fullcircle’s commitment to delivering high-quality educational experiences and maintaining trust with learners.